Living in Bahria Town Phase 7 offers a premium lifestyle, but occasionally, residents in Islamabad/Rawalpindi and Lahore may encounter maintenance or security issues. As of January 2026, Bahria Town has centralized its grievance systems to ensure that complaints regarding electricity, water, or horticulture are resolved within 24 to 48 hours. Whether you are situated in the Phase 7 of the twin cities or visiting the offices in Lahore, knowing the right contact point is essential for quick resolution.
Overview January 2026
| Service Type | Islamabad / Rawalpindi (Phase 7) | Lahore (Head Office / Phase 7 Support) |
| 24/7 Toll-Free Helpline | 0800 00100 | 0800 00100 |
| Emergency (Rescue) | 051-5703882 | 042-111-333-888 |
| Maintenance & Billing | 051-5179816 | 042-35451574 |
| Security WhatsApp | 0341-5545505 | 0321-1112058 (Agent Support) |
| Official Website | Visit Bahria Town Official Site | Visit Bahria Town Official Site |
Phase 7 Islamabad and Rawalpindi Specifics
Phase 7 in the North (Rawalpindi/Islamabad) is a bustling hub near the GT Road. Residents here have access to a dedicated Customer Support Center located in Phase 8, which also manages Phase 7 affairs.
- Primary Complaint Channels:
- You can use the Chairman Complaint Cell via WhatsApp at 0315-5554074 for high-priority issues.
- For electricity-specific complaints, the maintenance office in Phase 7 provides on-site technicians available via the internal intercom or local extensions.
- The Building Control Department (BCD) can be reached at 051-2709649 for construction and demarcation issues.
- Official email correspondence should be directed to care@bahriatown.com.pk for documented proof of grievances.
Key Offices and Locations for Residents
For in-person assistance, residents can visit the following key offices in January 2026:
| Office Name | Location Address | Contact Number |
| Corporate Head Office | Phase 8, Business District, Rawalpindi | 051-111-333-888 |
| Lahore Sales Office | 18 km Main Raiwind Road, Lahore | 042-111-333-888 |
| Islamabad Office | Mall of Islamabad, Jinnah Avenue | 051-2806457 |
| Dubai Support Center | HDS Business Center, Jumeirah Lake Towers | +971 4 249 2700 |
How to Lodge a Complaint Effectively
In January 2026, the process has been digitized to reduce wait times. Residents are encouraged to follow these steps:
- Filing a Formal Report:
- Step 1: Call the 24/7 toll-free number 0800 00100 and obtain a “Complaint Ticket Number.”
- Step 2: Use the myBahria Mobile App to upload photos of the issue (e.g., a broken streetlight or water leakage).
- Step 3: If the issue is not resolved within the given timeframe, forward your ticket number to the Grievances Commissioner via the official web portal.
- Step 4: Keep a record of the staff member’s name who handled your call for future follow-ups.
Conclusion
Navigating maintenance and security in Bahria Town Phase 7 is straightforward if you use the official channels. By January 2026, Bahria Town has significantly improved its response time by integrating WhatsApp and mobile app support. Whether you are in Lahore or Islamabad, the 0800-00100 helpline remains your primary and most reliable point of contact for all resident-related concerns.
Frequently Asked Questions (FAQs)
1. Is there a specific WhatsApp number for Bahria Phase 7 complaints?
Yes, for the Islamabad/Rawalpindi region, you can use 0341-5545505 for general support and 0315-5554074 for the Chairman’s Complaint Cell.
2. What should I do in case of a power outage in Phase 7?
First, check your smart meter for any balance issues. If the whole area is down, call the Bahria Services Development at 051-5731004 or the toll-free helpline immediately.
3. Where is the Bahria Town Phase 7 head office located?
While Phase 7 has local service centers, the main Corporate Head Office is located in the Business District, Phase 8, Rawalpindi, which serves as the administrative hub for Phase 7.
4. Can I file a complaint online?
Yes, as of January 2026, you can file complaints through the official website complaints.bahriatown.com or the myBahria resident application.
This article is for informational purposes only. SmartFixers.pk is not an official government website and is not affiliated with any government department. Readers are advised to verify all information from official government sources before taking any action.
Our editorial team publishes original and informational content for educational purposes only.
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