Facing a biometric verification failure with your Nigehban ATM Card? Don’t worry, you can still access your Rs. 10,000 Ramadan relief with a few simple steps. A failed thumbprint scan is a common issue that can be resolved quickly by visiting a designated Bank of Punjab branch or updating your NADRA records, ensuring you don’t miss out on the crucial financial aid. This guide provides clear, actionable solutions to the most common biometric problems, helping you withdraw your funds without delay.
Nigehban ATM Card Biometric Issues
| Problem | Immediate Solution | Contact Point |
|---|---|---|
| Fingerprint not recognized at ATM/Agent | Visit nearest Bank of Punjab Branch. | BOP Branch / Helpline |
| Worn or damaged fingerprints | Update biometrics at NADRA E-Sahulat Center. | NADRA Center |
| Data mismatch between NADRA & Bank | Get verification & correction at BOP branch. | BOP Branch |
| Card activated but biometric fails | Use Alternative Verification at BOP counter. | BOP Customer Service |
| Multiple failed attempts, card locked | Visit BOP branch for manual unlocking. | BOP Branch Manager |
Why Does Biometric Verification Fail?
Understanding the cause helps find the right fix. Common reasons include:
- Worn Fingerprints: Common in laborers, elderly, or those with dry skin.
- Data Mismatch: Your fingerprint data with NADRA may not match the bank’s records.
- Scanner Issue: The ATM or agent’s biometric device might be dirty or faulty.
- Unclear Registration: Your initial biometric registration with NADRA may have been poor quality.
Step-by-Step Guide to Resolve Biometric Issues
Follow this sequence to solve the problem efficiently:
- Try Again at a Different Machine: First, try your card at another Bank of Punjab ATM or a different authorized agent’s POS machine. The issue might be with that specific device.
- Visit Your Bank of Punjab Branch: This is the most effective solution.
- Go to the nearest Bank of Punjab branch with your original CNIC and Nigehban Card.
- Explain the biometric failure to the customer service officer.
- They will verify your identity manually using your CNIC and may re-register your fingerprints on their system.
- Update Your Biometrics at NADRA:
- If the bank advises, visit your nearest NADRA E-Sahulat or Registration Center.
- Get your fingerprints re-recorded and updated in the national database for a small fee.
- Inform the Bank of Punjab afterward so they can sync with the updated data.
What is the Alternative Verification Method?
If biometrics consistently fail, the Bank of Punjab can employ an alternative verification method at their branch. This may involve:
- Manual verification using your CNIC and registered mobile number.
- Answering security questions related to your registration.
- A supervisor’s approval to process a manual cash withdrawal for you.
Important Tips to Avoid & Resolve Issues
| Do’s | Don’ts |
|---|---|
| Ensure fingers are clean and dry before scanning. | Don’t try more than 3-4 times at an ATM; it may lock the card. |
| Use your primary registered thumb (usually the right thumb). | Don’t panic or pay money to agents claiming to “fix” the issue. |
| Visit the bank branch during weekday mornings for quicker service. | Don’t forget to carry your original CNIC when seeking help. |
| Contact the BOP helpline for guidance before visiting. | Don’t delay; resolve the issue well before Ramadan. |
Frequently Asked Questions (FAQs)
Q1: Is there a helpline for Nigehban ATM Card biometric issues?
Yes, you can contact the Bank of Punjab’s general helpline or the dedicated support number provided in your card welcome kit for guidance.
Q2: What if I live far from a Bank of Punjab branch?
You can authorize a close family member (like spouse or adult child) to visit the branch on your behalf, but they must carry their CNIC, your original CNIC, and an authorization letter.
Q3: Will my Rs. 10,000 expire if I don’t resolve the biometric issue quickly?
The money is securely stored on your card. It will not expire, but it is advisable to resolve the issue promptly to access the funds when needed.
Q4: Can I get a new card if the issue isn’t resolved?
Yes, as a last resort, the bank can issue you a replacement Nigehban Card. This may take a few days and require a written application.
Conclusion
A biometric issue with your Nigehban ATM Card is a solvable hurdle. The key is to act promptly by visiting your nearest Bank of Punjab branch with your original CNIC. For persistent fingerprint problems, consider updating your biometrics at a NADRA center. Remember, the Rs. 10,000 relief amount is safe on your card until you successfully verify your identity. Use the official bank channels and avoid intermediaries to securely resolve the problem and access your essential Ramadan support.
This article is for informational purposes only. SmartFixers.pk is not an official government website and is not affiliated with any government department. Readers are advised to verify all information from official government sources before taking any action.
Our editorial team publishes original and informational content for educational purposes only.
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